External IT knowledge

Connections and security

• How can I connect to the VPN or troubleshoot my VPN connection issues?
• I forgot my username and/or password, what should I do to get access to the company's network again?

Making requests

• How can I request access to JIRA?
• How can I request a new laptop?

Hardware issues

• How do I connect a bluetooth keyboard or mouse to my Windows Laptop?
• How can I connect a bluetooth keyboard or mouse to my Macbook?
• My Windows laptop is showing a blue-screen during the start up, what should I do?

Software issues

• How can I install the latest VPN client, on my Apple or Windows laptop?
• How can I update my email signature in Outlook and in Gmail?