I forgot my username and/or password, what should I do to get access to the company's network again?

If you have forgotten your username and/or password and are unable to access the company's network, follow these steps to regain access:

• Check Your Email: Your username is often included in the welcome email you received when you first joined the company. Look for any emails from the IT department or your HR team that may contain your login information.
• Use the Password Reset Tool: Navigate to the self-service password reset page on the portal. You will typically need to enter your username or the email address associated with your account. Follow the prompts to reset your password. Make sure to check your email for a reset link, which may expire after a short period.
• Contact IT Support: If you are unable to retrieve your username or reset your password using the self-service tool, please reach out to the IT Helpdesk directly. You can submit a ticket through the portal or call the IT support hotline. Be ready to provide any necessary information to verify your identity, such as your employee ID or the last four digits of your Social Security number.
• Security Questions: If you have set up security questions during your account creation, you may be prompted to answer them. Make sure to answer accurately to help verify your identity.
• Check for Account Lockouts: If you have attempted to log in multiple times with incorrect credentials, your account may be temporarily locked. In this case, it’s best to wait for a short period before trying again or contact IT support for assistance in unlocking your account.

By following these steps, you should be able to recover your username and/or reset your password, allowing you to regain access to the company’s network. If you encounter any issues during the process, do not hesitate to reach out to the IT Helpdesk for further assistance.